What should I do if I have a complaint?
- Contact us and tell us about your complaint. We will do our best to resolve it quickly.
- If your complaint is not satisfactorily resolved within 7 days, please contact David Mansley on 02 9955 3999 or put your complaint in writing and send it to him at the address noted at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.
- Mooneys Insurance Brokers is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers.
AFCA can be contacted at:
Australian Financial Complaints Authority,
GPO Box 3, Melbourne, VIC 3001
Ph - 1800 931 678
Email - info@afca.org.au
Website - www.afca.org.au
If you have any further questions about the financial services Mooneys Insurance Brokers provides, please contact us.
Mooneys Insurance Brokers Pty Ltd
Level 11, 65 York Street,
Sydney NSW 2000
PO Box 222,
Miranda NSW 2228
AFSL No. 518445 ABN: 82 633 419 324
Phone: (02) 9955 3999
Email: mail@mooneys.com.au